At Discount Xpress Uganda, we are committed to delivering your orders safely, quickly, and reliably across Uganda.

📦 Order Processing

  • Orders are processed within 1–24 hours after confirmation.
  • Orders placed on Sundays or public holidays are processed the next working day.
  • You will be contacted by our team to confirm order details before dispatch.

🚚 Delivery Locations

We deliver to:

  • Kampala & Wakiso
  • All major towns across Uganda

If your location is hard to reach, our team will contact you to arrange the best delivery option.

⏱️ Delivery Time

  • Kampala & Wakiso: Same-day or next-day delivery
  • Upcountry deliveries: 1–3 working days, depending on distance and courier availability

Delivery timelines may vary due to weather, traffic, or unforeseen circumstances.

💰 Delivery Charges

  • Delivery fees depend on your location and product size.
  • Exact delivery charges will be communicated during order confirmation.
  • Occasionally, free delivery promotions may apply and will be clearly stated.

📍 Delivery Method

  • Orders are delivered via trusted local couriers or our in-house delivery team.
  • For upcountry orders, items may be sent via bus courier or third-party logistics partners.

📞 Order Tracking & Communication

  • Our team will contact you via phone or WhatsApp to confirm delivery details.
  • Please ensure your contact information is accurate to avoid delays.

📦 Receiving Your Order

  • Inspect your item upon delivery.
  • If there is visible damage or an incorrect item, notify the delivery agent immediately or contact us within 24 hours.

❗ Failed Delivery

  • If delivery fails due to unreachable contact or incorrect address, additional delivery charges may apply for re-dispatch.